Customer Support

At Itron, we know that we are in the midst of an energy and water technology revolution. We are committed and proud to apply leading edge technologies to solve key challenges.

Itron Access SSNI Portal

Our ITIL-based front line, back line (Technical Assistance Center), and problem management teams, are staffed with technology and networking experts that work in parallel with our 24 x 7 network operations centers to provide your business with the right level of service at the right time.

Telephone support provided during business hours Monday – Friday
Priority 1 issues responded to directly 24 x 7 x 365
CUSTOMER SUPPORT IS AVAILABLE BY PHONE AND WEB

Globe ContinentalUS

Traditional Itron Customers

Continental U.S.
Call us toll free at
+1 877.487.6602

Globe ContinentalUS

Former Silver Spring Network Customers

Continental U.S.
Call us toll free at
+1 855 528 7952
5AM – 6PM Pacific,
Monday – Friday

Globe AustraliaNZ

Former Silver Spring Network Customers

Australia & New Zealand
Call (Aus) +1800 413848
(Intl) +61 3 8375 8969
8:30AM – 5:30PM
Australian Eastern Time
Monday – Friday

Globe OutsideUS

Former Silver Spring Network Customers

Outside of the
Continental U.S.
Call +1 669 770 4700
5AM – 6PM Pacific,
Monday – Friday

team climbing moutain

Let's Work Together

With your collaboration and knowledge, we are discovering ways to more accurately and effectively measure, manage and plan for a more sustainable future. Developing a knowledge-sharing community and supporting you in your efforts to take on the challenges ahead are critical to what we do. From our annual Users’ Conference to our rich library of product information, we provide you with comprehensive online resources and knowledge to help you shape the new energy and water reality.

group of colleagues around computer

Support Services

Itron Support Services professionals bring extensive technical, industry and product experience to the daily support of your operations.

Go Further

Get value from our knowledge-sharing community.

people looking at laptop screen

Itron Access

Itron Access is a secure, consolidated site where customers and collaborators can acquire up-to-date support information for Itron products, find past and current order information and so much more. To create a new account or learn more about Itron Access, click on the link below.

networks graphic over world map

Itron Security Center

Stay ahead of the threat. The Itron Security Center provides world-class cyber security information and analysis to Itron customers around the globe.

colleagues looking at paper together

Consumer Resource Center

Learn about the safety, security and privacy of Itron’s technologies.