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Bangor Hydro Deploys Itron Software to Support Migration to Smart Grid
MDM and Web Presentment to Enable Dynamic Pricing and Customer Engagement
LIBERTY LAKE, Wash. — May 10, 2011 — Itron Inc. (NASDAQ: ITRI) announced today that Bangor Hydro Electric Company is implementing Itron software solutions to help it migrate from automated meter reading (AMR) processes to an advanced metering infrastructure (AMI). In January 2010, the Maine Public Utilities Commission approved an investment in smart grid infrastructure investments for Bangor Hydro.
As part of its business case, Bangor Hydro will employ Itron expertise and technology to implement dynamic pricing and multi-channel customer engagement that will help customers better understand and manage their energy usage. Detailed hourly interval readings from over 100,000 meters will be processed, analyzed and presented via a web portal to both residential and commercial and industrial (C&I) customers with the Itron solution.
Itron Enterprise Edition™ Meter Data Management (IEE MDM) is a critical part of Bangor Hydro’s smart grid initiative. Bangor Hydro needed a solution that was flexible and scalable in order to calculate billing determinants for multiple pricing programs such as their Day-Ahead Hourly Pricing—one of the first programs of its kind in the U.S. IEE MDM validates the meter data, stores it in a centralized repository and calculates billing determinants which are distributed to billing and web applications. Bangor Hydro will use IEE Customer Care to present customers with more detailed usage and pricing information through a new web portal, giving them information to manage their electricity consumption and costs.
“Our project with Itron directly aligns with our business strategy to provide in-home energy management solutions to benefit customers, support energy independence and provide tools for customers to manage their electricity consumption and costs in a more efficient and informed manner,” said Gerry Chasse, Bangor Hydro president and chief operating officer.
Field trials will begin in the coming months and will feature day ahead hourly pricing for the supply component of customer bills. By combining dynamic pricing with web portals, Bangor Hydro enables participating customers to proactively manage electricity costs by reducing usage during peak pricing periods. The Itron software solution supports the complex business and functional requirements for Bangor Hydro’s smart grid vision and enables them to adapt as their needs and market conditions change.
“With the Itron Enterprise Edition family of products, we’ve developed a proven, scalable meter data management and customer engagement solution that meets the needs of utilities moving to a more intelligent grid,” said Julie Hance, vice president of software solutions for Itron. “We’re excited to partner with Bangor Hydro to help their smart metering vision become a reality.”
About Itron:

Itron is a world-leading technology and services company dedicated to the resourceful use of energy and water. We provide comprehensive solutions that measure, manage and analyze energy and water. Our broad product portfolio includes electricity, gas, water and thermal energy measurement devices and control technology; communications systems; software; as well as managed and consulting services. With thousands of employees supporting nearly 8,000 customers in more than 100 countries, Itron applies knowledge and technology to better manage energy and water resources. Together, we can create a more resourceful world. Join us:


Itron® is a registered trademark of Itron, Inc.

About Bangor Hydro Electric Company:
Bangor Hydro Electric Company is an electric utility wholly-owned by Emera Inc. Bangor Hydro serves 117,000 customers in an area encompassing 5,275 square miles in eastern and east coastal Maine. Bangor Hydro is a member of the New England Power Pool and is interconnected with other New England utilities to the south and with the New Brunswick Power to the north. Visit us at
For additional information, contact:
Sharelynn Moore
Vice President, Corporate Marketing and Public Affairs
(509) 891-3524
Marc Heimbigner
Itron Marketing & Communications
(509) 891-3824
Susan Faloon, APR
Communications Officer
Bangor Hydro Electric Company
(207) 973-2812