Privacy Policy

Last Updated:  September 30, 2016

This Privacy Policy explains how information about you is collected, used and disclosed by Itron, Inc. and its subsidiaries and affiliated companies (“Itron,” “we” or “us”).  This Privacy Policy applies to information we collect when you use our websites, mobile applications and other online products and services (collectively, the “Services”) or when you otherwise interact with us, including through phone or email communications and at events.  This Privacy Policy does not apply to the information processed by Itron via its products and services on behalf of its customers (“Customer Data”), including information collected via its devices.  “Customer Data” is governed by separate agreements entered into between Itron and its customers.

We may change this Privacy Policy from time to time.  If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).

For details regarding any choices we offer in connection with our information practices, please see “Your Choices” below.

Collection of Information


Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you fill out a form, create an online account, register for our events, request customer support, purchase our products, or otherwise communicate with us. The types of information we may collect include your name, position, email address, postal address, phone number, fax number and any other information you choose to provide.

Information We Collect Automatically When You Use the Services

When you access or use our Services, we automatically collect information about you, including:

  • Log Information: We collect log information about your use via the Internet of the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services.
  • Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.
  • Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, determine which areas and features of our Services are popular and count visits. Web beacons are electronic images that may be used in our Services or emails to help deliver cookies, count visits and understand usage and campaign effectiveness.
Information We Collect From Other Sources

We may also obtain information from other sources. For example, we may collect information about you from third parties, including mailing list providers, industry lead generators, event coordinators, and publicly available sources.

Use of Information


We may combine the information we collect about you and use this information for various purposes, including to:

  • Provide, maintain and improve our products and services;
  • Provide and deliver the products and services you request, process transactions and send you related information, including confirmations and invoices;
  • Send you technical notices, updates, security alerts and support and administrative messages;
  • Respond to your comments, questions and requests and provide customer service;
  • Communicate with you about products, services, offers, promotions, rewards, and events offered by Itron and others, and provide news and information we think will be of interest to you;
  • Monitor and analyze trends, usage and activities in connection with our products and services;
  • Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Itron and others;
  • Personalize and improve the Services and provide advertisements, content or features that match user profiles or interests;
  • Coordinate and host events; and,
  • Carry out any other purpose described to you at the time the information was collected.

Sharing of Information


We may share information about you as follows or as otherwise described in this Privacy Policy:

  • With vendors, consultants and other service providers who need access to such information to carry out work on our behalf in support of the purposes described above;
  • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process, including in connection with lawful requests by law enforcement, national security, or other public authorities;
  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Itron or others;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
  • Between and among Itron and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership; and,
  • With your consent or at your direction.
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Advertising and Analytics Services Provided by Others


We may allow others to provide analytics services and serve advertisements on our behalf across the Internet and in applications. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked and conversion information. This information may be used by Itron to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices. Your device may also include a feature that allows you to opt out of having certain information collected through apps used for behavioral advertising purposes.

Security


Itron takes reasonable physical, technical, and administrative measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

EU-U.S. Privacy Shield Framework


For purposes of this section of the privacy policy regarding the EU-U.S. Privacy Shield Framework, “Itron” refers only to Itron, Inc., the Itron entity that may receive in the U.S. and process personal data from the EU.

Itron adheres in its processing of personal data received in the U.S. from the EU (“EU Data”) to the EU-U.S. Privacy Shield Framework Principles designed by the U.S. Department of Commerce and the European Commission (the “Principles”). For more information about the Principles, please visit the Department of Commerce’s Privacy Shield Website.

Please direct any inquiries or complaints regarding our compliance with the Principles to the point of contact listed in the “Contact Us” section below. If Itron does not resolve your complaint, you may submit your complaint free of charge for resolution to JAMS, Itron’s designated Privacy Shield dispute resolution provider. Under certain conditions specified by the Principles, you may also be able to invoke binding arbitration to resolve your complaint. Itron is subject to the investigatory and enforcement powers of the FTC. If Itron shares EU Data with a third-party service provider that processes the data solely on Itron’s behalf, then Itron may be held liable if that third party processes EU Data in violation of the Principles, unless Itron proves that it is not responsible for the event giving rise to the damage.

Your Choices


Access Rights

If you are a resident of a country that provides you with the right to request a copy of the personal data Itron holds about you and/or to correct any inaccuracies within such data, and Itron is required by applicable laws to respond to such requests, then you may address such requests to the contact information provided in the “Contact Us” section below. Itron will use reasonable efforts to supply, correct or delete information that we hold about you or to advise you if we are not required by applicable laws to comply with such requests.

Account Information

You may update, correct or delete information maintained by Itron in your online account by logging into your online account or emailing us at support.services@itron.com. If you wish to delete or deactivate your account, please email us at support.services@itron.com, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Removing or rejecting browser cookies does not necessarily affect third party flash cookies used in connection with our Services. To delete or disable flash cookies please visit http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html for more information. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications

You may opt out of receiving promotional messages from Itron by following the instructions in those messages or by emailing support.services@itron.com. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Contact Us


If you have any questions about this Privacy Policy, please contact us at: support.services@itron.com.