Press Release

Itron Extends Contract with ScottishPower for Full Suite of Prepayment Managed Services

Itron to continue providing prepayment support to more than 500,000 ScottishPower customers

LIBERTY LAKE, Wash.—Dec. 18, 2013—Itron, Inc. (NASDAQ: ITRI) announced today that it has signed a three-year contract extension with ScottishPower to provide a full suite of managed services in support of more than 500,000 electricity prepayment customers throughout the U.K. Itron will continue to help manage ScottishPower's business processes and day-to-day tasks, including meter data, transaction and report management. Itron has provided ScottishPower with managed services since 2006. This agreement will bring Itron's support of ScottishPower past the 10 year mark.
Using Itron's unique managed service offering and prepayment expertise, ScottishPower can operate more strategically at a lower cost and offer their customers continuing support as the UK transitions into smart metering.

"Prepayment metering in the U.K. is a complex operation that requires significant back office support. Itron's professional delivery of their range of managed services translates well into improved consumer engagement and cost efficiency for ScottishPower," said Colin Blair, Commercial Manager at ScottishPower. "We look forward to continue to work with Itron to deliver prepayment to our customers."

Itron's Managed Services provides prepayment services to more than 3.4 million homes across the U.K., including collection and processing of prepayment meter data (such as vending, debt and credit details) as well as issuing prepayment keys, providing tariff updates and delivering solution support.

"We are very pleased to continue our relationship with ScottishPower by providing them with services to drive improvements in customer service and business efficiencies. Our work with ScottishPower is another great example of the value our customers place on Itron's knowledge and expertise combined with our capability to consistently deliver industry leading services," said Nigel Hughes,Itron vice president of sales, marketing & deliveries for Energy in Northern Europe.

About Itron

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions to communities in more than 100 countries. Our portfolio of smart networks, software, services, meters and sensors helps our customers better manage electricity, gas and water resources for the people they serve. By working with our customers to ensure their success, we help improve the quality of life, ensure the safety and promote the well-being of millions of people around the globe. Itron is dedicated to creating a more resourceful world. Join us:

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Alison Mallahan

Senior Manager, Corporate Communications

(509) 891-3802