IUW 2020 FAQ

Commonly asked questions and answers.

Watch Now

When is IUW 2020?

Our virtual event takes place Oct. 27-29, 8-11 a.m. Pacific Time to accommodate several time zones. A full agenda with session times and descriptions is posted here.

How much is the event registration fee?

There is no cost to attend Itron Utility Week 2020: Empowering Innovation for Itron customers, partners and prospects. Register here.

What is included with my Itron Utility Week registration?

Registering for this virtual event gives you access to all of our live presentations, Oct. 27-29: keynotes, breakout sessions, the virtual Knowledge Center and more.

It also includes on-demand replays of any of this content for a period of four (4) weeks after the event concludes.

How can I register for individual sessions?

Our event registration is a one-time all access pass. Once you have filled out the registration form, you'll be able to explore the entire event and add reminders to your calendar for individual sessions of interest to you. And don't worry if there are sessions you want to attend offered at the same time—you can simply watch additional sessions on-demand for four (4) weeks after they are first broadcast.

Will the sessions be recorded?

Yes. All sessions will be recorded and available on-demand for four (4) weeks after the event concludes. Registration is required to view sessions on-demand.

How can I interact with others during the event?

Breakout sessions will feature engagement tools such as Q&A and surveys for attendees to ask questions and provide their feedback.

Don't forget you can also engage with Itron and others throughout the event on social media platforms (Twitter, LinkedIn, Facebook and Instagram) by using the hashtag #IUW20. We'd love to see where you're tuning in from!

Do I need any special software to attend IUW virtually?

No, you can access the virtual event through your web browser (Chrome and Firefox are recommended for the best experience).

What if I have technical difficulties during the event?

Please contact Itron-Marketing@itron.com with your issues and we'll work with you to get it resolved.

What is the Virtual Knowledge Center?

The Virtual Knowledge Center is a digital showcase of Itron's solutions and partner offerings, helping to demonstrate the value of our technology, software and services. Stop by to check out all possibilities with Itron and partner solutions—all virtually.

Registration is required to view the Virtual Knowledge Center.

Will there be a Distributors' Conference this year?

Yes. Taking place after the conclusion of Itron Utility Week 2020 on Nov. 4-6, the Itron Engage Sales Channel Partner Conference (formerly known as the Distributors' Conference) provides an opportunity for Sales Channel Partners to engage with Itron leadership and product management to discuss Itron updates, updates to the program, product strategy and learn about the latest product offerings and enhancements.

The virtual conference will run from 8 a.m. to approximately midday Pacific Time each day and allow Sales Channel Partners to attend sessions important to them. Sales Channel Partners are also invited to attend any or all of the virtual IUW conference as well.

There is no cost for this event, but registration is required.

For questions or more information related to this conference, please contact Allison.Hedges@itron.com.

Who is this year's host utility?

Even though IUW 2020 is a virtual experience, we have still partnered with a host utility to help bring its innovation and expertise to the forefront for all of our customers. This year, our host utility is CPS Energy in San Antonio, Texas. Serving over 800,000 electricity and 300,000 gas customers in San Antonio, CPS Energy is the largest municipally-owned utility in the U.S.—and is committed to delivering innovation and increasing benefits to those customers alongside safe, reliable gas and electricity. CPS Energy has rolled out a number of smart energy programs, from its AMI-enabled connected solution to smart community empowerment and educational programs.

Paula Gold-Williams, president and CEO of CPS Energy will join Tom Deitrich, Itron's president and CEO for a fireside chat on innovation and community partnership during the opening keynote.

When and where will Itron Utility Week take place in 2021?

Join us Thursday, Oct. 29 when Marina Donovan, vice president of Global Marketing and Public Affairs at Itron, will wrap up our event with a special announcement about next year's location and the future of Itron Utility Week.

Additional questions about #IUW20?

Contact Itron-Marketing@itron.com.