Privacy

Itron Global Privacy Notice

Last Updated: October 14, 2022


Itron, Inc., its subsidiaries, and affiliated companies ("Itron," "our," "we," and "us") recognize the importance of protecting your privacy and personal information.

This Privacy Notice describes the types of personal information we collect, how we may collect, use, and store that personal information, with whom we may share it, and how you may exercise your rights regarding our processing of your information. It also describes the measures we take to safeguard the personal information we obtain and how you can contact us about our privacy practices. This Privacy Notice responds to various applicable laws, including the EU General Data Protection Regulation 2016/679 ("GDPR"), the California Consumer Privacy Act ("CCPA"), and other data protection laws and regulations (collectively referred to as "Data Protection Laws").

This Privacy Notice applies to personal information we obtain through Itron's websites, products, services, desktop, and mobile apps, and by other means, including Itron's events, surveys, questionnaires, customer user research and evaluations; and third-party sources, including business partners, ad networks, and vendors (collectively, the "Offerings").

This Privacy Notice does not apply to personal information that is governed by separate agreements between Itron and its customers.

Our websites and other online products, applications, and other services may include links to third-party websites and features. In some cases, we may provide our Offerings jointly with other businesses. For these joint Offerings, we will sometimes share or jointly collect customer data, subject to notice and other obligations as required under Data Protection Laws. Some third-party websites that are not owned, controlled, operated, or maintained by Itron may display an Itron logo. In such cases, Itron is not responsible for the third-party's privacy practices, which are controlled by their own privacy notices and policies.

Consumers who have questions about how their utility or other service provider may collect, process, and share their personal information should contact their utility or other service provider directly.

All Itron Offerings and related services, including our website, are intended for use by persons aged 16 or older. Itron does not seek to collect personal information about individuals under the age of 16, and no personal or other information should be submitted to, posted, or otherwise processed on Itron's websites by users under the age of 16.

Collection of Personal Information


Interaction with Itron

This Privacy Notice applies to individuals who interact with Itron in the ways listed below, without prejudice to specific terms or policies that apply to your situation (data protection clauses in an agreement between your organization and Itron; Itron's Global Employee Privacy Policy if you are a job applicant or Itron employee; and any End User License Agreement "EULA," governing the use of our applications and software services).

We may collect data, including personal information, whenever you interact with Itron, including when you:
We may also obtain information about you from other sources including third parties such as industry lead generators, event coordinators, and publicly available sources.

The types of personal information we may collect
Information We Collect Automatically When You Use Our Services

When you visit our websites and use our applications, we may collect certain information about your activity and device, including:
Other Information We May Collect

Biometrics
Itron may, in certain limited circumstances and in the interest of security, collect and process biometric data such as fingerprints for purposes such as authenticating individuals to provide secure access to some of our global facilities or office locations. Visitors to those locations may be required to use these tools for physical access.

CCTV
Itron may, in certain circumstances, in the interest of security, and consistent with applicable laws, use Closed Caption Television ("CCTV") recording at our facilities.

Referral Information
If you provide information about another person to us, you represent that you have that person's permission to share their information with Itron.

Use of Information


We may rely on one or more of the following legal justifications when we collect and use your personal information:
We may use this information for various purposes, including to:
We may combine data collected from you with data from other sources to help us develop and improve our products, marketing, communications, and interactions with you.

We may anonymize or aggregate personal information that we collect and use it for the purposes described above and for other legitimate purposes pursuant to Data Protection Laws.
If we use your information for other purposes, we will provide separate information or seek your consent, as required by Data Protection Laws.

Sharing Your Information

We may share your information as follows or as otherwise described in this Privacy Notice:
We may also disclose personal information about you:

International Data Transfers


Personal information you submit to us may be collected, processed, transferred, or stored in other countries in which Itron and its service providers operate, including the European Union ("EU"), the United States ("U.S."), and other countries, which may have different data protection laws than the country in which the information was provided. Itron protects your information in accordance with this Privacy Notice wherever it is processed.

Itron takes measures to comply with applicable data protection laws in transferring information such as executing data transfer agreements with the European Commission's Standard Contractual Clauses ("SCCs") in accordance with Article 46 of the GDPR.

In our processing of personal information received in the U.S. and other third countries from the EU ("EU Data"), EU individuals with inquiries or complaints regarding our international data transfers may contact Itron's Global Privacy Office at:
Itron, Inc.
ATTN: Global Privacy Office
Legal Department
1250 S. Capital of Texas Hwy
Building 3, Suite 200
Austin, TX 78746
Privacy@itron.com


EU-U.S. Privacy Shield Framework
In this section, "Itron" refers only to Itron, Inc., the Itron entity that may receive in the United States of America and process personal data from the EU.

Itron complies with the EU-U.S. Privacy Shield Framework ("Privacy Shield Framework"), comprised of principles as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the EU to the U.S., pursuant to article 45 of the GDPR ("Privacy Shield Principles") to support transatlantic commerce. Itron has certified to the U.S. Department of Commerce that it adheres to the Privacy Shield Principles. Itron is committed to subject all EU Data transferred to the U.S. to the Privacy Shield Principles in reliance on the Privacy Shield. If there is any conflict between the terms of this Privacy Notice and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, please visit the Privacy Shield website at privacyshield.gov. To view our participation in the Privacy Shield Framework, please visit the Privacy Shield List at https://www.privacyshield.gov/list.

The Federal Trade Commission has jurisdiction over Itron's compliance with the Privacy Shield.

In certain situations, Itron may be required to disclose personal information in response to lawful requests by public authorities, including to satisfy national security or law enforcement requirements.

In compliance with the Privacy Shield Principles, Itron commits to resolve complaints about our collection or use of your personal information.EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Itron's Global Privacy Office.

Itron may share EU Data with a third-party service provider that processes the data solely on Itron's behalf for the legitimate business purposes previously discussed. For onward transfers, Itron is responsible for processing personal information it receives under the Privacy Shield Framework and subsequently transfers to a third party acting as an agent on its behalf. Itron shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless Itron proves that it is not responsible for the event giving rise to the damage.

Itron has further committed to refer any unresolved Privacy Shield complaints to JAMS, an independent dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of JAMS are provided at no cost to you.

Under certain conditions specified by the Principles, you may also be able to invoke binding arbitration to resolve your complaint. For additional information, please visit Section C of Annex I to the Privacy Shield Principles found here: https://www.privacyshield.gov/article?id=ANNEX-I-introduction.

Security and Retention


Itron takes reasonable physical, technical, and administrative measures and contractually requires our suppliers, vendors, consultants, or other service providers to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We may retain information (including personal information) about you as long as required by law or for legitimate business purposes (such as resolving disputes, responding to litigation actions, enforcing our agreements) and the purposes listed above in the "Use of Information" section. We retain information in accordance with applicable statute of limitation periods, laws, our internal records management policy and retention schedule, and the terms of this Privacy Notice. Different types of information may be subject to different retention periods. For example, once a user account is deleted, the personal information associated with the account login credentials would also be deleted, but information related to an active order may be retained for longer periods due to other legal or compliance obligations.

Your Rights and Choices


You have certain rights and choices in connection with the personal information we collect and process about you, such as how we use the information and how we communicate with you. Please note that the rights described below vary and may be subject to limitations under applicable law of the area in which you reside.

You may request access to the personal information we maintain about you or request that we correct, update, amend, delete, or restrict the processing of your information. To update your preferences, or limit the communications you receive from us, please contact us via our request web form, or by contacting Itron's Global Privacy office.

Itron will use reasonable efforts to supply, correct, or delete information that we hold about you in accordance with applicable laws.

To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information.

Where such rights are provided by law, you may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information, and we will apply your preferences going forward. This will not affect the lawfulness of our use of your information based on your consent before its withdrawal.

Your Rights as Data Subject

Privacy rights are protected under laws that are enacted on a country-specific and state-specific basis. To understand your individual rights, please review the data privacy regulations that apply in the area in which you reside or are located.

For example, if you reside in the European Union or the U.S. state of California, your rights are as follows:

Your Rights under the GDPR

If you reside in the EU or in one of the countries in the European Economic Area (EEA), where the GDPR applies, you have a right to the following (under certain conditions):
Itron does not make decisions with legal effect about individuals solely based on automated processing (i.e., without human involvement).

If you wish to make a complaint about how Itron is using your personal information, exercise any of the rights set out above, or if you have any questions or comments about privacy issues, please contact our Global Privacy Office.

Where GDPR applies to the processing of your personal information, if you believe your data has been processed unlawfully, you may lodge a complaint with the EU Data Protection Authority in your jurisdiction by visiting this link.

Your Rights under the California Consumer Privacy Act (CCPA)

The CCPA protects the rights of California consumers when businesses collect their personal information. These include the rights of access, portability, and deletion of personal information that Itron has collected. Itron does not discriminate against consumers exercising of these rights consistent with the CCPA.

Right of Access and Portability

You may, twice in a 12-month period, request the following:
When making a request, please provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond.

Our privacy team will examine your request and respond to you as quickly as possible. Any information requested by the privacy team in connection with a request will be used only to verify your request. Making a request does not require you to create an account. If you send Itron a request to exercise your rights under the CCPA, upon verification, we process and respond to your request within the applicable time frame. We will deliver our written response to you, including disclosures of information, free of charge by mail or electronically. If provided electronically, it shall be in a portable format that will allow you to transfer it to a third party if you choose to do so.

Right to Deletion

Under the CCPA, you may request that Itron delete the personal information we have collected from you. If we can verify your request, we will delete your personal information and, if required by the CCPA, direct our vendors and partners to do so as well. Itron may retain your personal information in certain circumstances when the CCPA allows it to do so, such as when Itron needs it to comply with a legal obligation or a contract with you.

Right to Opt-Out of Communications

You may unsubscribe from our promotional communications or mailing lists by following the "Unsubscribe" link in our emails, or by emailing webinquiry@itron.com. If you opt out, Itron may still send you non-promotional emails, such as those about your account or any other communication in connection with your ongoing business relationship with us.

If you would like to exercise your right to access, delete, or opt out of promotional communications under the CCPA, please submit this CCPA Request Form, or contact our Global Privacy Office.

Itron will not discriminate against you for exercising any of your rights under the CCPA. We will not deny, charge different prices for, or provide a different level or quality of goods or services if you choose to exercise these rights.

Cookies and Tracking Analytics


Cookies
Itron's websites and Offerings use cookies, web beacons, pixels, and tags, and similar technologies ("Cookies") that may read or write information on your device to collect certain information about you. Cookies are text files stored on your device that record the pages you visit on our website, your browser's settings, or other information that we may use to help you locate and receive useful information, and for similar purposes. Cookies may be retrieved from time to time by our web server, such as when you return to our website. The information we obtain in this manner includes IP address and other identifiers associated with your devices including Apple Advertising Identifier or Android Advertising ID, types of devices connected to our websites and Offerings, device characteristics (such as operating system), language preferences, transfer/exit pages, navigation paths, access times, browser preferences and characteristics, installed plugins, local time zones, local storage preferences, clickstream data and other information about your online activities. We use these cookies to authenticate you when you log in to our website, keep your session active, maintain your language and geographic preferences, improve the performance of our website, measure website usage and performance, and for other purposes that enable us to better interact with you and others who may visit our websites and who may seek information about our Offerings.

Types of Cookies We Use:
"Do Not Track"
Some laws require that Itron acknowledge how we respond to web browser "Do Not Track" settings. Itron adheres to the "Do Not Track" settings in your browser and does not monitor or track your browsing history.

Advertising and Analytics Services Provided by Others
We may utilize web analytics to improve web experience or serve personalized advertisements on our behalf across the Internet and in applications. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our websites and Offerings, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and website conversion information. This information may be used by Itron to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our websites, and better understand your online activity.

Manage Cookies
You can opt-out of each cookie category (except Strictly Necessary Cookies) by clicking on the "Cookies Settings" link in the cookie banner at the bottom of the page. Your preferences apply only to the website for which you entered and will not be applied to other websites, even if they are affiliated with Itron.

We use Google Analytics consistent with applicable laws. To opt out of Google Analytics, follow the link here. For information about interest-based ads or to opt out of having your web browsing information used for behavioral advertising purposes, please visit optout.aboutads.info. Your device may also include a feature that allows you to opt out of having certain information collected through apps used for behavioral advertising purposes.



Changes To This Notice


This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our practices. We encourage you to periodically review this Privacy Notice for the latest information on our privacy practices.