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Press Release

Itron Renews Contract with British Gas for Comprehensive Managed Services

Itron lends expertise to serve more than 1.25 million British Gas customers in the United Kingdom

LIBERTY LAKE, Wash.—May 21, 2013—Itron, Inc. (NASDAQ: ITRI) announced today that it has signed a five-year contract with British Gas to provide a full suite of services in support of more than 1.25 million electricity prepayment customers throughout the UK. Under this contract, Itron is providing a B2B customer support call center, prepayment vending transaction management, meter data management, data reporting, technical support and consulting services.

Since 2004, British Gas has entrusted Itron's Managed Services with the provision of its electricity prepayment solution.Both parties have agreed to a contract that will run until at least the end of 2017 and enables the expansion of the use of Itron's technology, which already provides features such as in-home vending. British Gas will be able to continue delivering market-leading solutions to its existing and new prepayment customers while also modernizing and adapting to the developing smart metering standards, thereby ensuring increased levels of efficiency, quality of service and customer satisfaction.

"This contract is a prime example of Itron's technical expertise, local knowledge and innovative solutions that combine to help utilities like British Gas reliably manage energy and serve their customers," said Nigel Hughes, managing director, for Itron in the UK. "We're delighted to continue our partnership with British Gas and look forward to providing our services so that British Gas can stay focused on its core business operations while Itron manages the rest."

Itron's Managed Services provides a prepayment solution to over 3.4 million homes across the UK, which includes collection and processing of prepayment meter data (such as vending, debt and credit details) as well as issuing prepayment keys, providing tariff updates and solution support. Itron also offers energy suppliers with solution enhancements such as EnergyPOINT.net®, Itron's in-home vending service, which enables customers to purchase and add credit to their meter from the comfort of their home rather than visiting a retail outlet.


About Itron

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our portfolio of smart networks, software, services, meters and sensors helps our customers better manage electricity, gas and water resources for the people they serve. By working with our customers to ensure their success, we help improve the quality of life, ensure the safety and promote the well-being of millions of people around the globe. Itron is dedicated to creating a more resourceful world. Join us: www.itron.com.

Itron® and OpenWay® are registered trademarks of Itron, Inc. All third-party trademarks are property of their respective owners and any usage herein does not suggest or imply any relationship between Itron and the third party unless expressly stated.

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