Services

Around the world, we deliver for you.

You shouldn't trust your 20-year investment to just anyone. But you can trust Itron Global Services. We have decades of experience offering everything from consulting and delivery to end-to-end management of your solution. And we'll support you all day, all around the world.

Itron Global Delivery Services

We deploy success.

Start your deployment off right. Our on-site team of professionals will be on hand to drive your implementation and roll-out, offering everything from project management to back-office integration. And they’ll make sure your solution does what we promised it would do.

The guidance you need for the results you want.

When we say we deliver, we mean it. Our proven delivery method and training programs get you off on the right foot and make sure you're headed in the right direction.

Save money and minimize risk.

An Itron delivery project is defined by established timelines and budgets. This keeps costs in check and minimizes the risk of surprises. And we ensure your unique business needs always drive your deployment strategy.

Is your system healthy?

System configuration. Technical understanding. Architecture optimization. Streamlined processes. They're all key to your success. Our in-depth System Health Check evaluates where you are, and our experts help you pinpoint how to get to where you want to go.

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“Itron continues to outperform themselves. They have highly skilled and competent employees who are able to understand our intricate requirements, deliver them and resolve our issues. We have partnered with Itron for a long time and the relationship has been wonderful. We encourage other utilities to partner with them.”

Sicelo Mndzebele Application Support Engineer

“Thanks to your team for responding to our escalations (working late nights and weekends) as we resolved our issue. Our project manager has been an absolute champion throughout this process. I’m sure we would not have endured without his customer focus, steady leadership and tenacity. I’m so thrilled that he remains on our account. I have never met someone who has such passion for standing up and delivering for his customer.”

Mark Fullerton Delivery Manager, Energy Data

“Itron's Global Delivery Services team always goes above and beyond our expectations. When we need urgent assistance, we receive quick and great service.”

“Whether it was during the initialization of the project or afterwards, the support and competence of your delivery specialist was indispensable—we particularly appreciated his expertise, know-how, advice and availability.”

Itron Global Managed Services

Let us manage it. And let us own the results.

There's no system or network we can't manage. Just ask utilities worldwide who trust us to manage more than 60 million endpoints. From base-level SaaS hosting to completely managing your software and network and delivering SLAs, we'll accommodate virtually any level or combination of managed services that fit your needs. We own the outcome you've engaged us to deliver. (We'll even tie our compensation to your success.)

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“Itron’s Global Managed Services answered all my questions in a timely fashion. They’re friendly and they all know me by name.”

“Itron’s Global Managed Services Team reacts quickly to customers’ concerns.”

“Itron’s Global Managed Services Team keeps my data safe and certifies its reliability.”

Using Managed Services to Deliver Operational Value

Texas-New Mexico Power (TNMP) is expanding its cellular AMI program to fully supported managed services approach. By moving MDM, data collection and analytics to the cloud, TNMP can focus on operations while Itron keeps technology current.

ITRON GLOBAL CUSTOMER SUPPORT SERVICES

We've got your back.

Nothing is more important than keeping your network, devices and systems operating at peak performance. So, with Itron Global Customer Support Services, we support anything and everything we sell - with a team that earns a sterling 95% Customer Loyalty Index score. Choose the support option that's right for you, from phone and email support to critical system incident management through a 24x7x365 on-site presence.

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Get even more value from Itron.

Forecasting

Receive accurate, real-time power and natural gas forecasts—all delivered to your desktop or mobile device as often as you need them.

Software

Rely on Itron software to collect and analyze usage data, improve energy management and more—all with 99.6% average application availability worldwide.

Network-as-a-Service for Streetlights

Seamlessly manage your smart streetlights under Itron's industry leading IoT network platform. Our NaaS service takes the complexity and high cost out of managing your smart streetlights while providing a platform to grow and add more smart city applications at your pace.

Resources

Video screenshot — Global Delivery Services Video
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Global Managed Services Brochure — Global Managed Services
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Global Managed Services Video
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Services

Around the world, we deliver for you.

We're not just experts. We're your experts.

26+ Years

450 Delivery Services Experts

400 Projects

We deploy success.