Ensuring Continuity of Service with a Limited Workforce | Itron

Use Case

Ensuring Continuity of Service with a Limited Workforce

The Challenge
Emergency response is a critical aspect of delivering water and energy to communities around the world. Although thoroughly prepared to face natural disasters, nothing could have prepared utility and city service providers for the challenges they faced during the COVID-19 pandemic.

With billions of people under "stay-at-home" orders, in quarantine and social distancing guidelines in place, maintaining the distribution infrastructure, protecting employees and ensuring billing accuracy represents an unprecedented challenge for many energy and water providers.

The Approach

The Right Technology Can Help

In a time of a global pandemic where social distancing, stay-at-home orders and increased emphasis on sanitation and cleanliness has been keeping up to half of the global population at home, remote reading systems help comply with safety rules, manage data collection and reading activities, and maximize resources in the field far more than traditional manual reading processes.

Benefits
Radio or network-based remote reading communication modules help support utilities and cities to fulfill their mission of delivering essential resources—safely and reliably—while still efficiently managing their operations with a reduced workforce.

Vital for maintaining billing cycles, remote-reading capabilities ensure the accuracy of consumption readings while social distancing and closed homes prevent field agents from accessing meters.

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