Itron Global Privacy Notice

Last Updated: November 3, 2023

Itron, Inc., its subsidiaries, and affiliated companies ("Itron," "our," "we," and "us") recognize the importance of protecting your privacy and personal information.

Itron's Global Privacy Notice ("Notice") explains how Itron uses the personal data we collect from you when you use our website and describes the measures we take to safeguard the personal information we obtain. This Notice complies with various applicable laws, including the EU General Data Protection Regulation 2016/679 (GDPR), the California Consumer Privacy Act of 2018 (CCPA) and the California Privacy Rights Act of 2020 (CPRA) (the "California Privacy Rules") (collectively referred to as "Data Protection Laws").

This Notice applies to personal information we obtain through Itron's websites, products, services, software, and applications, including mobile applications (collectively, the "Offerings") and by other means, including Itron's events, surveys, questionnaires, customer user research and evaluations; and third-party sources, including business partners, ad networks, and vendors.

All Itron Offerings and related services, including our websites, are intended for use by individuals aged 16 or older. Itron does not seek to collect personal information about individuals under the age of 16, and no personal or other information should be submitted to, posted, or otherwise processed on Itron's websites by users under the age of 16.

This Notice does not apply to personal information that is governed by separate agreements between Itron and its customers; Itron's Global Employee Privacy Policy; or End User License Agreements governing the use of our applications and software services.

Non-Itron Websites and Joint Offerings Privacy Disclosures

Our websites and other online products, applications, and other services contain links to third- party websites and features. We provide joint Offerings with other businesses, in which we sometimes share or jointly collect customer data, subject to notice and other obligations as required under Data Protection Laws. Third-party websites that are not owned, controlled, operated, or maintained by Itron may even display an Itron logo. If you click on a link to a third- party website, please review that website's privacy policy or notice. Itron is not responsible for these third parties' privacy practices, which are controlled by their own privacy notices, statements, and policies.

Consumers who have questions about how their utility or other service provider may collect, process, and share their personal information should contact their utility or other service provider directly.

Collection of Personal Information

How We Collect Your Information

You directly provide Itron with most of the information we collect. We collect and process your personal information when you:
Itron may also receive your data indirectly from third parties such as industry lead generators, event coordinators, and publicly available sources.

Information We Collect

Information We Collect Automatically When You Use Our Services

Other Information We Collect

Itron may, in certain, limited circumstances and in the interest of security, collect and process biometric data such as fingerprints for purposes such as authenticating individuals to provide secure access to some of our global facilities or office locations. Visitors to those locations may be required to use these tools for physical access.

Itron may, in certain circumstances, in the interest of security, and consistent with applicable laws, use Closed Caption Television (CCTV) recording at our facilities.

Referral Information
If you provide information about another person to us, you represent that you have that person's permission to share their information with Itron. We will use the contact information you provide to invite your referral to use our websites and Offerings, track the success of our referral program, and other marketing activities. Your referral may contact our Global Privacy Office to request that we remove their information from our database.

How We Use Your Information

We rely on one or more of the following legal justifications when we collect and use your personal information:
We may use this information for various purposes, including to:
If we use your information for other purposes, we will update this notice and seek your consent, as required by Data Protection Laws.

We sometimes deidentify personal information we collect for the purposes described above and use that deidentified data for legitimate purposes that do not conflict with Data Protection Laws. Deidentified data includes data that has been aggregated or anonymized.

Sharing Your Information

Unless you direct us otherwise, we share your information for the following purposes:
We will disclose personal information about you if the following conditions apply:

International Data Transfers

Personal information you submit to us may be collected, processed, transferred, or stored in other countries in which Itron and its service providers operate, including the EU, U.S., and other countries, which may have different data protection laws than the country in which the information was provided. Itron protects your information in accordance with this Privacy Notice wherever it is processed.

Itron takes measures to comply with applicable data protection laws in transferring information such as executing data transfer agreements with the European Commission's Standard Contractual Clauses (SCCs) in accordance with Article 46 of the GDPR.

In our processing of personal information received in the U.S. and other third countries from the EU ("EU Data"), EU individuals with inquiries or complaints regarding our international data transfers may contact Itron's Global Privacy Office.

EU-U.S. Data Privacy Framework

In this section, "Itron" refers only to Itron, Inc., the Itron entity that may receive in the United States of America and process personal data from the EU.

Itron complies with the EU-U.S. Data Privacy Framework and the UK Extension to the EU-U.S. DPF ("EU-U.S. DPF"), as set forth by the U.S. Department of Commerce. Itron has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. DPF Principles with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF.

If there is any conflict between the terms of this Privacy Notice and the EU-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF), and to view our certification, please visit

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, Itron commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU and UK individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF should first contact Itron's Global Privacy Office.

The Federal Trade Commission has jurisdiction over Itron's compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF.

In certain situations, Itron may be required to disclose personal information in response to lawful requests by public authorities, including to satisfy national security or law enforcement requirements.

Itron may share EU Data with a third-party service provider that processes the data solely on Itron's behalf for the legitimate business purposes previously discussed. For onward transfers, Itron is responsible for processing personal information it receives under the Data Privacy Framework and subsequently transfers to a third party acting as an agent on its behalf. Itron shall remain liable under the Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless Itron proves that it is not responsible for the event giving rise to the damage.

In compliance with the EU-U.S. DPF, Itron commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF to JAMS, an independent dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit for more information or to file a complaint. The services of JAMS are provided at no cost to you.

Security and Retention

Itron takes reasonable physical, technical, and administrative measures and contractually requires our suppliers, vendors, consultants, or other service providers to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We may retain information (including personal information) about you as long as required by law or for legitimate business purposes (such as resolving disputes, responding to litigation actions, enforcing our agreements) and the purposes listed above in the "Use of Information" section. We retain information in accordance with applicable statute of limitation periods, laws, our internal records management policy and retention schedule, and the terms of this Privacy Notice. Different types of information may be subject to different retention periods. For example, once a user account is deleted, the personal information associated with the account login credentials would also be deleted, but information related to an active order may be retained for longer periods due to other legal or compliance obligations.

Your Rights and Choices

Itron is committed to setting appropriate standards for the quantity and quality of personal data it processes and takes reasonable physical, technical, and administrative measures and contractually requires our suppliers, vendors, consultants, or other service providers to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

We retain your personal information for as long as we have an ongoing legitimate business need to do so, and in accordance with applicable statute of limitation periods, laws, our internal records management policy and retention schedule, and the terms of this Privacy Notice.

The criteria used to determine appropriate retention periods for personal information include:
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Different types of information may be subject to different retention periods. For example, once a user account is deleted, the personal information associated with the account login credentials would also be deleted, but information related to an active order may be retained for longer periods due to other legal or compliance obligations.

Your Privacy Rights

Depending on where you are located and how you interact with Itron, you may have certain legal rights over the personal information we hold about you, such as how we use the information and how we communicate with you. Privacy rights are protected under laws that are enacted on a country-specific and, for U.S. residents, state-specific basis. To understand your individual rights, please review the local data privacy regulations that apply where you reside or are located.

Itron does not make decisions with legal effect about individuals solely based on automated processing (i.e., without human involvement).

If you wish to communicate with us about our use of your personal information, exercise any of the rights set out below, or if you have any questions or comments about privacy issues, please submit your request using our Privacy Request Portal, or by contacting our Global Privacy Office.

Depending on your jurisdiction, your privacy rights include:

Right of Access

You have the right to be informed of the personal information we process about you and to obtain access to your personal information that is being processed by us.

Right to Correction

You have the right to correct any inaccurate personal information.

Right to Deletion

You have the right to request the deletion of the personal information we have collected from you. Once we verify your request, we will delete your personal information. Itron may retain your personal information in certain circumstances if permitted by applicable data protection laws such as when Itron needs it to comply with a legal obligation or a contract with you.

Right to Data Portability

You have the right to obtain a copy of your data in a structured, commonly used, and readily usable format.

Right to Withdraw your Consent

You have the right to withdraw your consent at any time if we have collected and processed your personal information with your consent. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Right to Opt Out

You have the right to opt out of the sale or sharing of personal information for targeted advertising.

You may unsubscribe from our promotional communications or mailing lists by following the "Unsubscribe" link in our emails, or by emailing If you opt out, Itron may still send you non-promotional emails, such as those about your account or any other communication in connection with your ongoing business relationship with us. Although this is a right in certain jurisdictions, Itron does not sell your personal information.

Right to Lodge a complaint

You may lodge a complaint with a local data protection authority such as the supervisory authority of your usual place of residence or the registered office of the controller.

Where the GDPR applies to the processing of your personal information, if you believe your data has been processed unlawfully, you may lodge a complaint with the EU Data Protection Authority in your jurisdiction by visiting the European Data Protection Board's website.

Exercising your Privacy Rights

Itron will use reasonable efforts to fulfill privacy requests you submit in accordance with applicable laws.

When making a privacy request, please provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond. Our Global Privacy Office will examine your request and respond to you as quickly as possible. Any information requested by the Global Privacy Office in connection with a request will be used only to verify your request.

Submitting a request does not require you to create an account. If you send us a request to exercise your rights under any of the applicable Data Protection Laws, upon verification, we process and respond to your request within the applicable time frame. We will deliver our written response to you, including disclosures of information, free of charge by mail or electronically. If provided electronically, it shall be in a portable format that will allow you to transfer it to a third party if you choose to do so.

California Residents. If you would like to exercise your privacy rights listed above under the California Privacy Rules, please submit a CCPA Request Form, or contact our Global Privacy Office.

Itron will not discriminate against you for exercising any of your privacy rights. We will not deny, charge different prices for, or provide a different level or quality of goods or services if you choose to exercise these rights.

To update your preferences, or limit the communications you receive from us, please contact us via our Privacy Request Portal, or by contacting Itron's Global Privacy Office.

Cookies and Tracking Analytics


Cookies are text files stored on your device that record the pages you visit on our website, your browser's settings, or other information that we may use to help you locate and receive useful information, and for similar purposes. Cookies may be retrieved from time to time by our web server, such as when you return to our website. We use cookies, web beacons, pixels, tags, and similar technologies device to collect certain information about you.

The information we obtain in this manner includes IP address and other identifiers associated with your devices including Apple Advertising Identifier or Android Advertising ID, types of devices connected to our websites and Offerings, device characteristics (such as operating system), language preferences, transfer/exit pages, navigation paths, access times, browser preferences and characteristics, installed plugins, local time zones, local storage preferences, clickstream data and other information about your online activities. We use these cookies to authenticate you when you log in to our website, keep your session active, maintain your language and geographic preferences, improve the performance of our website, measure website usage and performance, and for other purposes that enable us to better interact with you and others who may visit our websites and who may seek information about our Offerings.

Types of Cookies We Use:

Do Not Track

Some Internet browsers, such as Internet Explorer, Firefox, and Safari, include the ability to transmit Do Not Track (DNT) signals. Itron honors DNT settings in your browser and does not monitor or track your browsing history.

Third-Party Advertising and Analytics Services

We use third-party advertising and analytics services to improve our visitors' experience or provide personalized advertisements on our behalf across the Internet and in applications. These services may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our websites and Offerings, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and website conversion information. This information may be used by Itron to, for example, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our websites, and better understand your online activity.

We use Google Analytics consistent with applicable laws. To opt out of Google Analytics, follow the link here. For information about interest-based ads or to opt out of receiving interest-based ads, please visit the US WebChoices opt-out tool at If you are located in the EEA or the United Kingdom, click here to opt out of interest-based ads. Please note you will continue to receive generic online ads after using the WebChoices opt-out tool. Your device may also allow you to opt out of targeted ads collected through apps.

Cookie Preferences

You can opt out of each cookie category (except Strictly Necessary Cookies) by clicking on the "Cookies Settings" link in the cookie banner at the bottom of the page, or by implementing the Global Privacy Control (GPC) specification. For more information about GPC, please visit See our Cookie Policy for more information. However, some of our website features may not function as a result. Your preferences apply only to the website for which you entered and will not be applied to other websites, even if they are affiliated with Itron.

Please review our Cookie Policy to learn more about how we use cookies and similar technologies in the course of our business, and your rights to control our use of them.

Contact Us

If you have any questions about this Notice, or wish to exercise your rights, please submit your request through our Privacy Request Portal. You may also contact our Global Privacy Office using the information below.

Itron, Inc.
ATTN: Global Privacy Office
Legal Department
1250 S. Capital of Texas Hwy
Suite 200
Austin, TX 78746

Changes To This Notice

Itron regularly reviews and updates this Notice to reflect changes in our practices. Changes to this Notice will be posted on the website and links to the Notice will indicate that it has been changed or updated. We encourage you to periodically review this Notice for the latest information on our privacy practices. Your continued use of our websites after we have posted an updated Notice indicates your agreement to the updates.