As part of our commitment to your success, you have options for collaborating online and downloading information you need to conduct business efficiently and effectively.
Online Tools
Itron offers a variety of online tools to help customers gain immediate access to product downloads, live troubleshooting, collaboration and networking with your peers, and more.
eKnowledge online Support Services—allows Itron customers 24-hour access, seven days a week to open and monitor services requests and download product updates and literature that is pertinent to their business needs.
WebEx—remote desktop provides assistance and troubleshooting services to our customers offsite.
Forums—Itron has established a new online Forums area for Itron customers to communicate openly about product issues they encounter and to ask general questions about the products they use on a daily basis.
Guidelines, Policies, Guarantees and Forms
Here you will find a collection of Itron support-related documentation, including our software maintenance policy, guidelines for endpoint programming and disposal, and a variety of forms to assist with product configurations and returns.
