Support Tools and Documents

As part of our commitment to your success, you have options for collaborating online and downloading information you need to conduct business efficiently and effectively.

Online Tools
Itron offers a variety of online tools to help customers gain immediate access to product downloads, live troubleshooting, collaboration and networking with your peers, and more.
	Itron Access — allows Itron customers 24-hour access, seven days a week to open and monitor services requests, download product updates and literature, and participate in online forums discussions.
	MeetingPlace — remote desktop provides assistance and troubleshooting services to our customers offsite.

Guidelines, Policies, Guarantees and Forms
Here you will find a collection of Itron support-related documentation, including our software maintenance policy, guidelines for endpoint programming and disposal, and a variety of forms to assist with product configurations and returns.
	Endpoint Link Utility ERT Parameter Checklist (DOC)
	Factory Gas Endpoint Link Programming Checklist (DOC)
	Guide for completing Endpoint Link Utility ERT Parameter Checklist (PDF, 2.04 MB)
	Radio-Based Endpoint Return Material Authorization (RMA) Process (PDF, 138.7 KB)
	Licensed Software Maintenance Policy (PDF, 71.6 KB)
	Radio-Based Endpoint Disposal Manual (PDF, 3.29 MB)
	Itron Product Return Report Form (PDF, 24.5 KB)