Customer Support

Support Services

Like any business, Itron could not exist without its clients. Our Customer Support Center provides you with a broad and comprehensive array of essential tools and information designed to assist you in working with our products, solutions, and services. Below you’ll find information on contacting customer support, accessing our online support center, and key support forms, guidelines, and policies.

Contact Itron Support
Itron Support Services professionals are available around the world to assist you with product questions and troubleshooting technical issues. Learn more about our world class support organization and get tips on how to work effectively with support services. Or contact the Itron location nearest you to get assistance.

USA
Phone: 1-877-487-6602
Email: support@itron.com
Assistance is available Monday through Friday 5:00 a.m. to 5:00 p.m. (PST)
Critical after-hours support is available to customers who have purchased this option.

Canada
Phone: 1-866-246-5995
Email: josee.leblanc@itron.com
Assistance is available Monday through Friday 8:00 a.m. to 4:30 p.m. (EST)

Australia
Phone: +011 612 929 9574 4
Email: helpdesk@itron.com.au
Assistance is available Monday through Friday 8:30 a.m. to 5:30 p.m. (EST)

Europe, Middle East, Africa
Phone: +31 20 60 65 220
Email: support.emea@itron.com
Assistance is available Monday through Friday 8:30 a.m. to 6:30 p.m. (GMT+1)

Mexico City
Phone: +52 55 5292 6240
Email: soporte.mxca@itron.com
Assistance is available Monday through Friday 9:00 a.m. to 5:00 p.m. (CST)

Online Support Services
Registered customers can visit eKnowledge, our online service and support center, to find detailed product information, search our FAQs, and submit service requests. It’s your one-stop shop for support on many Itron products.

> Visit support.itron.com
(Note that you must use the Internet Explorer browser, version 5.5 and above, to access this site)