Support FAQs

Frequently asked. Definitively answered. The energy business is complex and we recognize that there are a host of questions that typically must be addressed and understood. To help you quickly find answers to questions that frequently crop up, we have created this listing of common questions and definitive answers.

	Q: How do I contact Itron Support Services?
	Q: How do I request access to Itron’s eKnowledge online support services site?
	Q: I have forgotten my eKnowledge password, how do I request a new one?
	Q: Where do I find information about Itron Training Classes?
	Q: What are the Itron observed Holidays for Itron Support Services?
	Q: Where do I send my Itron equipment for preventative maintenance, repair, and warranty?

Q: How do I contact Itron Support Services?

A: You can contact Itron services several ways – by telephone at 877-487-6602, by email at support@itron.com, or by submitting a service request through our eKnowledge online support service site at http://support.itron.com. Note that the eKnowledge requires the Internet Explorer version 5.0 web browser.

Q: How do I request access to Itron’s eKnowledge online support services site?

A: Please contact your Itron Support Services office directly, or dial at 877-487-6602. Requests can also be made by emailing Support Services at support@itron.com. You must be a current Itron customer on an active maintenance contract in order to have access to our eKnowledge online support services site.

Q: I have forgotten my eKnowledge password, how do I request a new one?

A: Please contact your Itron Support Services office directly, or dial at 877-487-6602. Requests can also be made by emailing service at support@itron.com.

Q: Where do I find information about Itron Training Classes?

A: You can find out more information about Itron Training Classes by visiting our Workshops, Training & Conferences web page.

Q: What are the Itron observed Holidays for Itron Support Services?

A: Itron observed holidays are:

New Year's holiday
Martin Luther King Day
President’s Day
Good Friday
Memorial Day
Independence Day Holiday
Labor Day
Thanksgiving - Thursday, Friday
Christmas Holiday (2 days)

Exact dates vary year to year. Please contact Support Services for specific dates.

Q: Where do I send my Itron equipment for preventative maintenance, repair, and warranty?

A: Based on your product, send your equipment along with the appropriate documentation to one of the service facilities listed below.

Send handhelds, cradles, ReadOne Pros, Mobile Collectors, DataPacs, MicroNetwork and Fixed Network equipment to:

Itron Service Center
15520 E. Fairview Avenue
Spokane, WA 99216

NOTE: Please make sure to include an Itron Product Return Report with each piece of equipment you are sending in for preventative maintenance or repair. Especially make sure to document the serial number on the form for tracking purposes. If you do not have this form, please contact Itron Support Services at support@itron.com or 877-487-6602.

Send electric meters to:

Itron Customer Returns
313 N. Highway 11, Dock C
West Union, SC 29696

NOTE: Please call 864-638-4961 to request an RMA number before shipping your meters in for warranty repair. You also need to include a Service Request Form with your shipment. If you do not have this form, please call 864-638-4961 or go to www.itronmeters.com. Use the Secure Login link to access the form online.

Send endpoints (ERTs) to:

Itron Reliability Department
2401 N. State Street
Waseca, MN 56093

NOTE: Please call 877-487-6602 to request an RMA number before shipping your ERTs in for warranty replacement and/or failure analysis.