Customer Care & Billing

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Itron’s integrated customer care applications help energy and water providers deliver exceptional value to their residential and commercial and industrial (C&I) customer base. Our comprehensive software portfolio supports rate and profitability analysis, complex billing for large C&I customers and presentation of usage and billing information over the Internet to both residential and C&I customers.

	Complex Billing Larger C&I customers require a more robust system to meet their complex billing and settlement needs. Integrating seamlessly with Itron and non-Itron systems, our complex billing solutions deliver strong value to end-customers while simplifying and automating utility business processes. They provide a full array of reports and controls that help to positively impact a utility’s revenue stream.
	Data Presentation Ranging from interval load data to proactive alerts and scheduled reports, Itron’s data presentation solutions are Web-based applications that enable utilities to provide residential customers, C&I customers and energy market participants with timely electronic access to a wide range of critical data and event notices.
	Revenue Assurance Utilities lose up to an estimated 3 percent of potential annual revenue from preventable, non-technical losses along the meter-to-cash value chain. From theft and tamper to billing and customer account issues, Itron’s revenue assurance solutions can build confidence in the utility revenue stream and maximize the bottom line.