Our Beliefs

Our beliefs represent a shared set of values that guide us, inspire us, and drive us to succeed every day. As individuals, we live them. As a company, we measure our success by them.

	Customer-Value Focus Our energy must be focused on serving our clients in a way that creates the kind of value where they will view Itron as fundamental to their success. We must listen to them and understand their problems, needs and strategies like no one else. Having listened, we will apply our knowledge to make it possible for our customers to achieve their highest standard of success and ensure their 100 percent satisfaction. Every employee must understand the important contribution they make in this partnership with our clients.
	Challenge the Status Quo We recognize that our clients operate in an environment where rapid change is introduced at an accelerating pace. Because we are committed to understanding our clients like no one else, we value change and see it as our ally. We encourage people to question conventional wisdom. We want our employees to understand that it is through their individual contributions to the Itron team that our clients succeed in a world of constantly evolving business needs. We have a bias for action that benefits our customers. Challenging the status quo helps us shape our future.
	Encourage Diversity A fundamental tenet of our core values is the belief that every Itron employee adds unique value to our company. We embrace the idea that diversity is a competitive advantage we must promote and protect. We will actively invite and include ideas from across the company to better serve our customers and the industries in which we operate. We will always strive to show respect for the dignity of every individual. Diversity expands our knowledge.

	Unleash Employee Potential At Itron, we believe every employee is vital to our success. Accordingly, each of us must dedicate ourselves to creating and supporting a work environment based on reciprocal trust, where our greatest individual potential can be realized. We will treat each other with dignity and respect in an atmosphere of openness and honesty. We commit ourselves to developing avenues that promote continuous personal growth and learning, reward our contributions, and support a balance between work and home life. We will be passionate and excited about the work that we do for our customers. Our employees possess the knowledge to shape our future.
	Ensure Inspired Leadership We encourage every employee at every level to adopt a pioneering spirit in all that we do. We believe that in order to excel we must all be aligned with a clearly expressed vision of our corporate direction. We must act with strict discipline, take responsibility, and hold ourselves accountable to meeting customers' needs. We will be absolutely clear about holding ourselves to the highest standards of ethics and integrity. We accept responsibility for our clients, our employees and their families, and to the communities in which we live and work. We pledge to make clear, unambiguous requests of each other and to keeping the promises we make to our employees and our customers. We believe our fullest potential is based in our dedication to developing those who will lead in the future.
	Instill Excellence Everywhere We will be unrelenting and uncompromising in our pursuit of quality and reliability in our products and services. Our overarching goal is to be the unsurpassed standard of excellence for others to use as the yardstick by which they measure themselves. We will not accept less than our honest best efforts to meet our obligations to our clients and to each other. We will not accept shortcuts to meeting the high standards we profess, nor will we shrink from the goals we have set for ourselves.